Frequently Asked Questions

Q1 - When will my order ship?

Our standard shipping time is 24-48 hrs depending on the product type.

Q2 - How can I request expedited shipping?

Please request expedited shipping by selecting appropriate shipping speed and / or leaving comment on the special instructions on the shipping page.

Q3 - How will I receive the MTR?

MTRs will be either sent as a hard copy with the shipment or emailed to the address provided at the time of signup

Q4 - Can I request MTR for a previous order?

Yes. Please email request to service@trupply.com along with order #, PO# and item description

Q5 - Can I exchange or get refund on my product?

Yes. We offer free returns or exchange with-in 30 days of purchase. No restocking fee. If your item is more than 30 days old, please call our customer service and we will do our best to accommodate your request.

Q6 - Do you offer after hours deliveries?

Yes. we offer 24/7 delivery for your urgent needs. Please call or email for urgent requests

Q7 - Can I ship my product to a 3rd party address?

Yes. Make sure you specify a different ship to address from your profile

 

Call us at 281.516.8100 or email at sales@trupply.com for further questions. Our goal is get back to you with-in 4-6 hours.