Frequently Asked Questions
Q1 - When will my order ship?
Our standard shipping time is 24-48 hrs depending on the product type.
Q2 - How can I request expedited shipping?
Please request expedited shipping by selecting appropriate shipping speed and / or leaving comment on the special instructions on the shipping page.
Q3 - How will I receive the MTR?
Either leave a comment to supply MTR or email firstname.lastname@example.org and MTR will be emailed.
Q4 - Can I request MTR for a previous order?
Yes. Please email request to email@example.com along with order number and item description
Q5 - Can I exchange or get refund on my product?
Yes. We offer free returns or exchange with-in 30 days of purchase. Restocking fees may apply depending on the product. If your item is more than 30 days old, please call our customer service and we will do our best to accommodate your request.
Q6 - Do you offer after hours deliveries?
Yes. we offer 24/7 delivery for your urgent needs. Please call or email for urgent requests
Q7 - Can I ship my product to a 3rd party address?
Yes. Make sure you specify a different ship to address from your profile
Call us at 281.516.8100 or email at firstname.lastname@example.org for further questions. Our goal is get back to you with-in 4-6 hours.