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Love your products, like your prices however I ordered components “in stock for immediate delivery”. Needed them ASAP, couldn’t upgrade delivery method. Took 8 days to print a label, didn’t get picked up by ups till day 10!
On January 28, this part was ordered. I am still awaiting a tracking details through UPS. This is for a customer who’s global valve coming off of their well leading to their irrigation supply as well as their residential water supply had broken and had a not isolated the line and cap the irrigation side off to restore water. This customer would still be without utilities. I haven’t received a tracking number out of the eight times I’ve called. I finally got through to one person and even still they couldn’t provide me with any details and this was over a week ago that I last spoke to them I have been charged. I have not received a notice that it has been shipped. I have not received the product. I would not recommend purchasing from this supplier, especially in emergency situations because of the lack of timely manner.
Ordered “in stock” items because i needed ASAP, took 8 days to print label, another two before UPS pickup, asked them to expedite shipping on day 7. No response! Not at all happy with Trypply
Very well done! Thank you!